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My new employer has insurance, so once I was eligible I called Golden Rule to cancel. The following month they took my premium again. So I called again. (When I say call I mean you go on hold for nearly an hour) She said sorry would sort out my repayment and ensure the...
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Anonymous
Anonymous

I had a similar issue, the call center takes an hour to get through. A whole hour just waiting. How sad and they took 3 months to cancel my policy.

2.3
#1059994
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I called more than 10 times. Endless menus to go through only to be told they are too busy with other callers, call back later. Called USAA who referred me to this company, and USAA transfers me to the main number of this company. Pass the buck. Okay, so I tried to...
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#981064
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Mother spent $100k 14 years ago for LTC insurance. Now she needs care and has care givers daily in the home, but the administrator (OneAmerica) for GR will not release her funds. Do not fall for scam. They guaranteed a annual 4% growth in benefits, but in the small...
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1.0
#947541
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The web site is terrible and difficult to navigate. In the claims area, the download command gives you an excel spreadsheet that the claim numbers are unreadable. (They are formatted in scientific notation!!) i was able to reformat the claim number column, then...
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#927355
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Horrible insurance. Started at a $2500 PP deductible for family 4. Then I had to go to $5000 PP deductible to keep monthly premium close to what we were paying, $500.00 per month!!! Thank you """Affordable Health Care Act"" Family member had 2 hospital stays...hardly...
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There needs to be a class action lawsuit against this company for fraud!!! They are "behind" on processing payments and now I'm not allowed to use my insurance!! I'm expected to pay out of pocket then submit my receipts to be considered for reimbursements??? However...
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1.0
#790556
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Have been with Golden Rule for 10 years. I called Nov 4th (over an hour wait) and asked to change deductible. I was told it would start December. December came and nothing changed so I called again (over an hour wait) The lady was very nice. She could see where I had...
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chasebush
chasebush

The hour wait seems to be typical if you read the reviews most say this, going back years. So of course Glden Rule don't care else they would employ a couple of extra people.

1.6
I didn't like
  • Customer service
#778702
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They wont let you cancel. On hold for over an hour twice then disconnected. Tried several avenues including online cancelation but was rejected because it didn't recognize my account number. WTF!Tried emailing and faxing with no response. Having to go through bank...
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#768418
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Had coverage for two years in SD and they no longer cover SD as of mid 2014 and we had just moved to NC and noticed they stopped taking $740 out for Catastrophic insurance! They said they sent letters stating the coverage didn't exist for SD anymore but we never got...
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1.2
#615895
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My rate just increased 22% how can a person on Social security even live at all. We got a big 1 percent increase. I am still paying of several doctors and hospital bills from last year and two years ago. with a 5000 deductible for each of us I am just trying to stay...
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Anonymous
Anonymous

It's because our *** state didn't fund the Medicaid expansion. Thank Republican Governor Rick Scott!

2.3
I didn't like
  • Coverage and pricing
#609067
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