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Golden Rule Insurance - Terrible service

Waited on hold for 30 mins to as hour and then it said error with call and hung up (This was your service, not my phone). I called right back only to find out that the offices were now closed. HORRIBLE experience..I needed only my policy number for am emergency. Thanks a lot
1.0
Details
Customer service
Reliability
Website
#1181781
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Apparently they went up on my premiums. I did not receive any notice. On Jan 3 I received a letter returning my Dec payment stating that I no longer have insurance????I have never missed a payment in over 8 years. They never called, I have no idea what the new premium...
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2.1
I didn't like
  • Then cancelling because i only sent regular payment
  • No notification
  • Going up on premium
#1165479
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Golden Rule Insurance - Hard to call for service

I'd like to cancel my dental plan with Golden Rule, but it's hard to connect with Rep. by calling the service no. Is there anyone who can call me back at 6305386389? {{Redacted}}
#1161451
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Golden Rule Insurance - Trying to cancel

Trying to cancel insurance. Been waiting on phone for 2 hours. Thinking about suing them for my time and punitive damages. Lol. I'm an Attorney so no legal fees. Just to be a pain in their *** like they are being to me. I don't have an auto account payment so I guess I could just stop paying and it would take care of itself but I'm trying to be considerate.
1.0
Details
Customer service
#1160479
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I needed gap insurance and through the "marketplace.gov" unfortunately I picked Golden Rule. I sighed up and paid for the premiums. I got some paper cards in the mail with insurance ID numbers. Funny thing was that's all got. No policy no explanation of my policy,...
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#1127819
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I got Golden Rule in Feb for a short time insurance because I couldn't sign up for the marketplace. So we called a local Agent that introduced us to United Health Care (Golden Rule) I signed in January it started Feb, I got cards And On March 15 Around 3 am I started...
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#1109584
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My new employer has insurance, so once I was eligible I called Golden Rule to cancel. The following month they took my premium again. So I called again. (When I say call I mean you go on hold for nearly an hour) She said sorry would sort out my repayment and ensure the...
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chasebush
Anonymous

I had a similar issue, the call center takes an hour to get through. A whole hour just waiting. How sad and they took 3 months to cancel my policy.

2.3
#1059994
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I called more than 10 times. Endless menus to go through only to be told they are too busy with other callers, call back later. Called USAA who referred me to this company, and USAA transfers me to the main number of this company. Pass the buck. Okay, so I tried to...
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#981064
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Mother spent $100k 14 years ago for LTC insurance. Now she needs care and has care givers daily in the home, but the administrator (OneAmerica) for GR will not release her funds. Do not fall for scam. They guaranteed a annual 4% growth in benefits, but in the small...
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1.0
#947541
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Contact Golden Rule Insurance

Mailing Address:
Golden Rule Insurance
7440 Woodland Dr.
Indianapolis, IN 46278
Phone:
(800) 657-8205
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Golden Rule Insurance Products and Services

The web site is terrible and difficult to navigate. In the claims area, the download command gives you an excel spreadsheet that the claim numbers are unreadable. (They are formatted in scientific notation!!) i was able to reformat the claim number column, then...
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Old Lyme, Connecticut
#927355
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